Shipping & Returns

Placing Orders

All prices listed on RAB Hobbies web site are in Australian Dollars unless otherwise stated and may be subject to change without notice. Customers will be notified of any price increase prior to their items being dispatched.
All prices include GST where applicable. International orders do not include GST.

We accept PAYPAL (Local and International) and cards (local AU buyers only)  via SECURE PAY On Line SSL Processing for payment of goods, as no item will be delivered prior to the payment being made in full. This includes international orders.

Parcel Delivery.

RAB Hobbies delivers to valid postal addresses within Australia and overseas.
RAB Hobbies will use any one of a number of delivery services at its discretion, including courier companies and Australia Post. In some circumstances a signature will be required as proof of delivery. Most if not all Australia Post deliveries will now include a tracking number supplied to the customer once the parcel is sent. This includes EXPRESS MAIL and PARCEL POST PLUS.

We will endeavor to keep all goods in stock and you are notified via ZERO quantities on line when an item is currently unavailable. On the occasion we do not have an item, we can arrange direct shipment with certain Australian distributors. For this reason an order may arrive in more than one parcel.
Each order is allocated a delivery charge. Please note that all Back orders are sent freight free within Australia.
Delivery time is dependent upon the product(s) ordered and destination. Usually this is within 2-5 days within Australia and 10 to 21 days international. However delays do occur via any chosen postage or freight method and is beyond the control of R.A.B. Hobbies.

Refunds

Customer satisfaction is our number one concern.
RAB Hobbies will accept returns under the circumstances detailed below as long as customers first obtain an authorization and return instructions from RAB Hobbies, preferably by e-mailing SALES or call up direct on 03 9580 2258 during business hours .
RAB Hobbies will not accept returns on the basis of "A Change of Mind", but will honor all Australian Consumer Laws regarding Refund or Repair of any item sold from our store with in Australia which is proven to be faulty and not damaged due to misuse. Manufacturers product guidlines must be followed. If in doubt, please call us to verify details of your concerns. 
International sales cannot and will not be covered by Australian Consumer Laws.
For information in relation to all Australian Consumer laws, please go to https://www.accc.gov.au/

Not what you expected?

If a customer receives shipment of a product purchased from RAB Hobbies and finds that it will not meet their expectations, the customer is entitled to return this item for credit or replacement within 7 days of delivery receipt as long as it is unused, unopened and with its original packaging intact and in re-salable condition (at the discression of R.A.B. Hobbies). Exceptions to this is if the customer no longer requires this item, then we are not obliged to accept a return under any circumstance. Authorization must be obtained and goods must be returned at the customers expense.

Damaged goods?

If a customer receives shipment of a product purchased from RAB Hobbies and it is initially found to be damaged in transit in any way, RAB Hobbies cannot be held responsible. With this in mind we offer shipping insurance at a minimal cost to guard against this and it is recommended that this be taken as an option when ordering.
All claims must be directed towards the carrier of the goods for compensation. 

Damaged or missing parts?

If a customer receives shipment of a product purchased from RAB Hobbies and it is found to have a damaged or missing part or component. RAB Hobbies will replace this part or component if available but contact must be made within 7 days of delivery receipt. If a suitable replacement part or component is not commercially available, RAB Hobbies will replace the entire item as long as it is unused and all original packaging kept. RAB Hobbies will reimburse a customer for the return delivery as long as authorization has been granted.

Product failure?

If a customer experiences a malfunction with a product purchased from RAB Hobbies that initially appeared OK, its replacement or repair is subject to any applicable warranties or guarantees offered by its manufacturer. Details of any warranties or guarantees offered for a particular product are included in that products packaging at the time of purchase. RAB Hobbies will endeavor to help our customers as much as reasonably possible in making such claims to a manufacturer.

How to get in contact.

We are contactable by the following avenues.

Email   sales@rabhobbies.com.au 

Phone 03 9580 2258 24 hours.

INTERNATIONAL 61 3 9580 2258 During Business hours AEST


Snail Mail : P.O. Box 5153. Mordialloc Vic 3195 , Australia.
Shop address : 145 Como Parade East, Parkdale VIC 3195.